🎫

12

Open Tickets

↑ 3 since yesterday

💬

3

Active Chats

All AI-handled

⚡

1m 24s

Avg First Response

↓ 18s faster vs last wk

🤖

87%

AI Resolution Rate

↑ 3% this month

⭐

4.8

CSAT Score

Based on 143 ratings

📬

47

Tickets Today

↓ 6 vs yesterday

📋 Recent Tickets

View All

ID	Customer	Subject	Status	Priority

⚡ Live Activity

Auto-refreshing

💬

Live Chat

21

44% of volume

📧

Email

14

30% of volume

💬

WhatsApp

7

15% of volume

📸

Instagram

3

6% of volume

📘

Facebook

2

4% of volume

Channels

💬 Live Chat 3

📧 Email 4

💬 WhatsApp 1

📸 Instagram

📘 Facebook

🌐 Web Widget

🤖

ARIA — AI Support Agent

Online · Handling 3 chats

↩ New Chat

➤

Visitor Info

Start a conversation to see visitor details

🎫 TicketsAll support requests

+ New Ticket

All New Open Waiting Resolved Closed

ID	Customer	Subject	Channel	Status	Priority	Age	Agent

📚 Knowledge BaseSelf-service articles & guides

+ New Article

🔍

All Articles

👥 CustomersCustomer profiles & history

🔍

Customer	Company	Plan	Open	Resolved	CSAT	Last Contact

🔧 n8n Workflow

Workflow view

📈 AnalyticsPerformance metrics & trends

Last 7 daysLast 30 daysThis month

📬

312

Total Tickets

↓ 4% vs last week

✅

271

Resolved

87% resolution rate

⏱️

2h 14m

Avg Resolution Time

↓ 22m faster

🤖

272

AI Deflected

No human needed

Ticket Volume — Last 7 Days

Category Breakdown

Response Time by Channel

Channel	Avg First Response	Avg Resolution	Volume	CSAT
💬 Live Chat	42s	4m 12s	131	⭐ 4.9
📧 Email	3m 18s	2h 44m	94	⭐ 4.7
💬 WhatsApp	1m 02s	18m 30s	56	⭐ 4.8
📸 Instagram	8m 45s	3h 12m	19	⭐ 4.6
📘 Facebook	11m 20s	4h 05m	12	⭐ 4.5

🤖 AI InsightsARIA-generated recommendations

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